Privacy Policy

This privacy policy is for this website and served by RAW Cycling and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

This policy has been reviewed on 24/05/18 to comply with GDPR – the new European data protection regulations and is subject to change. Please check back periodically to see if anything has changed.

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

Use of Cookies

What Are Cookies?

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the site’s functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies…

How We Use Cookies?

We use cookies for a variety of reasons detailed below under the “The Cookies We Set” heading. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Particularly, if you do not allow Cookies for this site, you will be unable to add items to you basket and therefore unable to purchase them. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

This site offers e-commerce facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly and remember your previous choices on product pages you visit. They also allow you to add items to your shopping cart and then to purchase them. If you do not allow Cookies for this site, you will be unable to add items to you basket and therefore unable to purchase them.

Third Party Cookies (Google Analytics)

In some special cases we also use cookies provided by trusted third parties. This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience.

Google set six different cookies with expiry dates ranging from 30 minutes to 2 years. These cookies are used mainly to differentiate between first time visitors to a website and repeat visitors. They also allow us to ensure our website performs as well as possible for our users. The cookies are able to collect an anonymous customer number whilst a user is browsing different pages of the website, allowing our backend systems to ensure accuracy of Google Analytics data and help us ensure your website experience remains relevant across devices. They do not contain any personally identifiable information. You can find out more about how Google use cookies at (English only)

For more information on Google Analytics cookies, see the official Google Analytics page.

If you do not wish Google Analytics to track your movement around the site you can opt out via the banner that appears when you first visit the site or by clicking here. Your movements will stop being recorded from the next page you visit.

Your Data, Contact & Communication

What data about you do we collect?

Whilst browsing this site data will be collected about you by Google Analytics (from which you can opt out – see previous section) and non-personal data to do with your product choices stored on cookies (see above also).

The only way we collect, store and process your personal data (data that can identify you) is if you contact us by post, email or telephone or place an order through the site. The legal basis for processing your data is to fulfil the contractual obligation or potential contractual obligation for which you have asked us to provide a quote. If you contact us by email to receive a quote or to enquire about our products, we may follow up that email in future to find out if you are still interested in our products.

Personal data submitted as part of an order will be stored securely for legal and accounting reasons. This personal data is limited to name, address, telephone number and email, which we receive either because you entered on them on the site’s checkout page or on PayPal’s checkout page (or stored in you PayPal account).

If you submit personal details to PayPal during payment to settle the transaction they will transmitted to us (name, address, telephone number and email) but we do not receive or store any credit card details from PayPal. When paying via PayPal you will also be consenting to their terms and conditions and privacy policy.

When you enter your credit/debit card details on our checkout page they will transmitted directly and securely to Stripe who will process the transaction. This website does not store these details. You will be subject to Stripe’s  privacy policy.

How long will we keep your data?

Your personal data provided by email is kept private and stored securely on an email server for a maximum of 3 years, when it will be archived.

The personal data associated with a transaction will be kept complete for a maximum of 3 years. After that the associated contact details will be removed but your name alongside the transaction amount and products purchased will be stored for a maximum of 6 years for legal/accounting reasons.

Who do share your data with?

We will not sure your personal data with any other third parties.


Currently we will not be using your personal (contact) details submitted as part of a transaction for any follow-up marketing (this includes transactions before 24/05/18 that pre-date this policy). We may update this in the future so please check back if making another purchase to see if anything has changed.

Accessing and deleting your data

If you wish to access the data we store about you, please email and we promise to reply within 72 hours.

If you would like us to delete the data we store about you, please also email us.  We will delete all email correspondence from our email server and contact details from our transaction database but we must keep your name and transaction amount/details for legal/accounting reasons.

If you believe data we hold about you is out of date please email us

Data breaches

If any data breaches occur that might put your data at risk we will email you within 72 hours.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us by email.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites..)

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.


Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example:
Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Resources & Further Information

Edited & customised by:
RAW Cycling
3 Cascade Way 
United Kingdon